What is this Policy about?

We take privacy very seriously. This  section explains what information we collect and how we store it and  protect it, and when and how we share it. We have done our best to make  this Policy as easy to understand as possible. If you find a section  difficult to understand, please let us know which part and why. You  should read this policy in conjunction with our waiver of liability.

How does this Policy work, generally?

We are very conscious of your right  to privacy regarding the information you supply to us. At UsToo, our  policy is to do our best to use the information to provide you with our  services, and nothing else.

By using our service, you agree that we can collect, transfer, store, disclose, and use information as described in this Policy.

Your continued use of the website UsToo.ca  and our services, constitute your acceptance of this Policy and any updates thereto.

What information is covered by the privacy policy?

This Policy covers personal  information you provide or that we collect about you, the user. Personal  information means anything about an identifiable individual, including  your name, address, telephone number, date of birth, e-mail address,  etc.

What information is collected and how?

We only collect the information you  provide to us, and we make it clear why we are asking for it. When you  submit a report, or make a purchase, you will likely be sharing some or  all of the following information:

  • Your e-mail address
  • The name of your aggressor
  • Your name
  • Your credit card information

We may record usage data to better  understand how people use our service and to improve its functionality.  This may include your IP address, browser type, the referring domain,  pages visited, access times, your mobile carrier, and the search terms  you use.

We may collect device information  about how you accessed our service to better understand how people use  our service and to improve its functionality. This may include the  unique device identifier, device model, operating system, and MAC  address.

Cookies are small programs that many  websites and services load to your device to perform various functions.  We may use cookies to collect some of the information detailed above, to  identify and confirm the identity of users, to protect against spam and  other malicious actors, and to improve the functionality of our  service.

Where does my information go?

We use Amazon Web Services (AWS). As  of April 2018, AWS operates 1.4 million servers across the world. You  submit your data to us through Google Forms. We also do some work in  Montreal, Canada, but this should never involve any information that  could identify you.

By using our service, you agree to  the transfer of your personal information to, and the storage and  processing of your information in, the country where our servers are  located.

How is my information used?

Your information may be used to:

  1. Contact you with information about the web application, including updates or changes.
  2. Conduct research and analysis on how you use the web application.
  3. Investigate fraud, protect our legal rights, and enforce the terms and conditions of use.

Your information will be used to:

  1. Conduct research and analysis into criminal activity and behaviour.

We will aggregate information you  submit to us with information from other people using our service. This  aggregate information will not contain any personal identifying  information about you, like your name or e-mail. This aggregate  information becomes a product for us to sell or provide to third  parties, in order to help us understand criminal activity and behaviour  and to find ways to increase everyone’s safety and security.

When will my information be disclosed to someone else?

We do not disclose your information except under a set of limited circumstances:

  1. To service providers in order to facilitate the operation of our service.
  2. With your consent, such as when you use a third party web client or application to access our web application.
  3. In  cooperation with third parties seeking to enforce their legal rights,  such as their intellectual property rights. We will retain and disclose  your information when we believe, in good faith, that doing so is  required of us by relevant laws or authorities, to protect the safety of  any person, to address fraud or security issues, to address technical  issues, or to protect our own rights.
  4. If we go  bankrupt, are sold, reorganized, or merge with or are acquired by  another company, your information may be sold or transferred as part of  that transaction. Our Charter states that should we go bankrupt, we will  transfer everything to an organization with a similar goal.
  5. Some of  your information that is not of a private or personal nature may be  disclosed to third parties for analysis or to deliver targeted  advertising.
  6. We may  disclose your information to a third party if (a) we believe that  disclosure is reasonably necessary to comply with any applicable law,  regulation, legal process or governmental request, (b) to enforce our  agreements, policies and Terms of Service, (c) to protect the security  or integrity of UsToo (d) to protect UsToo, our users or the public from  harm or illegal activities, (e) to respond to an emergency which we  believe in good faith requires us to disclose information to assist in  preventing the death or serious bodily injury of any person or (f) to  any other third party with your prior consent.

What information will be publicly viewable?

None of your information will ever be  publicly disclosed by us unless we have your clear and express consent  to do so, with the exception of where we are required or compelled to do  so by law.

After you have matched with other  users, you may share some information yourself. For your own protection,  and as a common sense precaution, we advise users to begin by speaking  over the phone or meeting in a public space. We endeavour to keep the  existence of your account out of search engine results and other public  spaces, but we cannot make any guarantees.

What if I want to change my information?

We do not retain your personal  information for any significant period of time. Some data is retained to  analyze aspects of sexual assault and harassment, but this is not  connected to your identity.

We are not responsible for any information that you shared with third parties through any means.

How is my information stored and protected?

We take reasonable security measures  to protect you and your information. This includes measures to protect  your information against loss, theft, misuse, unauthorized access, or  unauthorized disclosure.

We cannot guarantee that there will never be unauthorized access, hacking, or other breaches. No website is ever 100% secure.

We are also aware that, due to the  nature of our services, some people may try to access it in order to  attack or harass you. We strictly enforce policies on employee conduct.  You can also take certain steps to increase your security:

  • Do not share your report with anyone other than licensed professionals.
  • Meet with a  license professional shared by other survivors you have matched with  before talking to those other survivors directly.
  • Do not give out personal identifying information to people you do not know or trust.


What legal rights do I have?

We are incorporated in Canada. We are therefore subject to the following laws:

These laws provide you with various legal rights, and impose obligations on us. The big ones are the following:

  1. We must identify the reason we are collecting information before or when we collect it.
  2. We may not  communicate that information to third parties or use it for purposes  inconsistent with the objective for which it was collected.
  3. We may not  deny you access to your information, except where there is a serious or  legitimate reason to do so or the information may seriously injure  someone else.
  4. We must take reasonable security measures to protect your personal information.
  5. If you  request access to your information, we will respond to your request  within 30 business days. There is no cost for reasonable requests unless  you require copies of records. We may not be able to provide some  information where it might incidentally disclose the information of  others.

More information about your privacy rights can be found here.

Does this Policy apply to other websites I go to from yours?

We may place links on UsToo. When you  click on a link to a third party website from our website, your  activity and use on the linked website is governed by that website’s  policies, not by those of UsToo. We encourage you to visit their  websites and review their privacy and user policies.

This policy looks different than I remember, what gives?

We may revise this Policy from time  to time, to reflect changes in the law or in our operational needs. If a  change to this policy is material to you, you will be notified.

How can I contact someone at Us Too to get more information or assistance?

When you contact us, please include the e-mail you used to submit your report.

Our  contact information is indicated below:

E-mail: support@ustoo.ca

This Policy was last updated 12 October 2018.